Leader in Nearshore BPO Services
Customer Contact Solutions that Work
Qualified, Flexible Staffing for Any Back-Office Task
Customer Service & Support
Billing & Collections
Quality Assurance
Human Resources
Why Connect International?
Connect International has spent years redefining the nature of outsourcing and nearshore staffing solutions. With a focus on financial services, we’ve arrived at people-first offshore or nearshore staffing services that reduce business costs while providing quality interactions. We strive to make Connect International an extension of our clients’ offices.
Located in Central America, Connect’s services have the nearshore benefits associated with our close proximity to the US while providing clients with cost savings often greater than those associated with traditional markets such as India or the Philippines (40 – 60% in most cases).
With the lowest turnover rate in the industry, Connect agents have more experience than the average BPO or Call Center in the markets we mainly serve – such as loan verification, debt collections and customer care. We also strive to maintain a low ratio of managers to agents allowing for more focused, personal oversight for our agents. Furthermore, this ratio enables us to train our agents effectively and efficiently using proven methods developed over the course of 10 years.
Say good-bye to turnover nightmares as typical programs can start within three weeks.
The Connect International Advantage
Natural, English Speaking Agents
Cost-Effective Solutions
Same Time Zone
Client-Manager Communication and Goals
We maintain a symbiotic relationship with our clients; Strategy and execution lie at the heart of our commitments. The client controls the frequency of communication. Managers and supervisors discuss client goals with agents. Percentages and evaluations are measured monthly; however, agents are monitored daily for our offshore and nearshore staffing solutions.
Our Process
From concept to execution, Connect’s nearshore staffing services are tailored to integrate fluidly into your existing business operations – within 15-30 days. Here’s an overview of the process used to implement services and reduce your operational costs.
Project Initiation
Solution Development
Implementation
Instant, Measurable Cost Reduction
Migrate from high variable cost to low and predictable fixed costs using Connect International. To learn more about us check out our LinkedIn page.
Frequently Asked Questions
WHERE ARE YOUR OPERATIONS LOCATED?
Panama is in the Eastern Standard Time (EST) zone and five hours behind Greenwich Mean Time (GMT-5). There is no daylight savings in Panama, so the time difference with U.S. destinations changes by an hour during daylight savings.
IS IT HARD TO FIND AGENTS WHO SPEAK ENGLISH?
IS THERE A MINIMUM NUMBER OF AGENTS REQUIRED?
ARE THE AGENTS QUALIFIED TO WORK IN OUR INDUSTRY?
HOW ARE THE AGENTS TRAINED?
HOW LONG DOES IT TAKE TO BEGIN USING CONNECT SERVICES?
HOW DOES CONNECT INTERNATIONAL CHARGE FOR SERVICES?
Quality is Our Priority
Want to experience the quality of Connect’s offshore or nearshore staffing services first-hand? Check out these sound clips from actual Connect agents.